At Blokes Solve Debt (ABN 51 915 644 628), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting your information, or interacting with us, you agree to this Privacy Policy.

Date effective: 6th of August 2025

1. What Personal Information We Collect

We may collect personal information about you when you interact with us, including when you fill out forms, call us, email us, or otherwise engage with our services. This may include:

• Your full name, company name, and ABN;

• Your email address and phone number;

• Information about your business, trading status, tax lodgements, and debt amounts;

• Any other information you choose to share with us relevant to assessing your situation.

We may also collect technical information through cookies and analytics tools (see Section 7).

2. Why We Collect Your Information

We collect personal information to:

• Assess whether you may be eligible for a Small Business Restructure (SBR) or other debt solutions;

• Contact you about your enquiry or situation;

• Refer you to pre‑insolvency advisors, ASIC‑registered liquidators, or licensed insolvency practitioners who can provide professional assistance;

• Improve our services and website;

• Send you information about debt management, eligibility updates, and related services (where you have not opted out).

We only collect personal information where it is reasonably necessary for these purposes.

3. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 11).

4. Who We Share Your Information With

We may disclose your personal information to:

• ASIC‑registered liquidators, licensed insolvency practitioners, pre‑insolvency advisors, and other trusted third‑party professionals (to help resolve your business debt);

• Our IT service providers, cloud storage providers, analytics providers, and marketing platforms;

• Regulatory or law enforcement bodies where required by law.

We only share your information where it is reasonably necessary for providing our services or complying with legal obligations.

Your personal information may be stored or processed using cloud services located outside Australia. Where we transfer information overseas, we take reasonable steps to ensure it is protected in line with Australian privacy laws.

5. Your Rights

You have the right to:

• Access the personal information we hold about you;

• Correct any inaccurate, out‑of‑date, or incomplete information;

• Request deletion of your personal information (unless we are legally required to retain it);

• Opt out of marketing communications at any time.

We may require verification of your identity before processing these requests.

6. Retention & Security

We take reasonable steps to keep your personal information secure and protected against misuse, interference, loss, and unauthorised access.

We generally hold your personal information for as long as it is required for our business purposes or to comply with legal obligations. When we no longer need it, we will de‑identify or destroy it securely.

7. Cookies & Tracking

We use cookies and analytics tools (including Google Analytics and Meta/Facebook Pixel) to:

• Improve website functionality and user experience;

• Analyse traffic and usage patterns;

• Deliver personalised advertising and measure ad performance.

These tools may collect data such as pages visited, device type, browser type, IP address, and interactions with our site.

You can disable cookies in your browser settings, but this may affect website functionality.

8. Marketing

We may contact you by email, SMS, phone, or post with information about debt solutions and related services that may interest you.

You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Pseudonymity

Where practical, you can interact with us anonymously or under a pseudonym (for example, when making general enquiries).

10. Complaints

If you believe we have mishandled your personal information or breached privacy laws, you can lodge a complaint by contacting our Privacy Officer at the details below.

We will acknowledge your complaint and respond within a reasonable timeframe (usually within 10 business days).

If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

11. Contact Us

Privacy Officer – Blokes Solve Debt
Email: [email protected]

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, and by continuing to use our website or services, you accept any updates.